FAQs

What is the arrival and departure process like? 

On arrival, parents must sign their child in and out of the Xplor app on their smartphone at one of the iPad hubs in the centre. In order to satisfy legislative requirements, it is required that attendance records accurately reflect a child’s attendance.
 
REMEMBER: Please apply sunscreen on your child’s exposed parts of the body before you arrive at the preschool and then make sure that your child joins in with the appropriate group. Please hand in any completed forms (eg. authority to administer medicine) or other bring-ins to a staff member.

Only authorised persons are allowed to pick up children from the centre. You can nominate these contacts on the Xplor enrolment form. 

What is the sleep and rest procedure like? 

Our services follow Safe Sleep Practices recommended by Red Nose, StayingHealthy in Childcare and the ACECQA. This program has successfully reduced the incidence of SIDS and fatal sleeping accidents in Australia by 80%, saving more than 9,000 little lives. For further information, please visit the Red Nose website.

How many meals will my child get? 

We provide balanced and nutritious meals reflecting the ethnic diversity of children under our care. Our meals have been designed in conjunction with nutritionists from Munch and Move and meet the NSW Health Guidelines.

The following meals are served: Breakfast
- Morning tea
- Lunch
- Afternoon tea
- Late afternoon snack

Is there an administration fee ?

We do not charge parents a two-week fee holding deposit. This is replaced by a one-off and non-refundable administration fee of $200 for each child. 

What are the booking and termination conditions?

Once the child is enrolled in a certain number of days, the termination or reduction of days must be notified at least two weeks in advance. Failure to do so attracts a penalty of full fees (no CCS is allowed) for two weeks. 

What information do I need to provide you with when enrolling my child?

Our system requires enrollment records to be created for all children attending a service. To ensure that the new enrolment records can be matched and verified against the entitlement information held by the CCS system, parents/guardians should provide us with their child’s and their own dates of birth and Centrelink reference numbers (CRN). 
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More information on this is available in our parent handbook. 

When are fees payable?

It is important that fees are paid in full and on time. Late payment fees may apply. Please note that fees are payable even if your child is absent on an allocated day. We do not provide make up days. Fees are also payable on public holidays which fall within the normal working week.

Will CCS still be paid for absences from care?

CCS is paid for up to 42 days of absences for each child per financial year without the need to provide documentation such as medical certificates.

Will CCS be paid if my child is absent for more than 42 days?

All absences beyond the first 42 will only be paid for ‘additional absences’ if parents and guardians provide evidence that the absence has occurred under a permitted circumstance. Permitted additional absences include:
- an illness (with a medical certificate)
- an outbreak of infectious disease when the child is not immunised
- any other absences due to sickness of the child, a parent or sibling, supported by medical certificates
- a temporary closure of a school or pupil free day
- a period of local emergency
- exceptional circumstances

Additional absences do not include public holidays and please note that CCS will NOT be paid for public holidays if 42 absences have already been used.
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Parents/guardians will continue to deal with Centrelink for all their CCS payments. Parents/guardians are still required to advise the FAO about any changes to their circumstances such as changes to income or a child commencing school.

Will I still have to tell my services about the type of care my children are using?

Yes. Parents/guardians will still need to tell their childcare services the number of children in the family using the same type of care each week at all services used.

My child attends different services during the week. Should I nominate my child’s hours of attendance at each service?

If your child attends different services, you may nominate how many of your CCS eligible hours are claimed at each service. Our services will provide you with a form to do this.